Staffing Prediction Report
Check how many agents you’ll need to cover chats next week, and schedule shifts with ease.
Use this report to see how many agents you need to respond to chats efficiently. The report takes into account the number of chats and the concurrent chat limit of your agents. It also shows you how many agents you need each day at specific hours.
Thanks to this report, you will be able to quickly see if you need to increase or decrease the number of customer service agents on your team. If you have too few agents, your customers will have to wait longer for a reply, which will result in a decrease in customer satisfaction.
Key Features
See only the information you need
Create custom reports
Benefits
Schedule shifts with ease
Use the staffing prediction report to check how many agents you’ll need to cover chats next week.
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms.
Tutorial & Support
How to use this app
To get help and support contact text|. You can also suggest improvements or request new features in the upcoming versions of Staffing Prediction Report.