Email tracking
Notice if and when customers open your emails
$3 / mo, per agent
Works with HelpDesk
"Did the client open my email?" You will never have to ask that question again with read receipts from Email Tracking
See which clients are active email users and what fuels their engagement. Email Tracking for Zendesk Support is an application that offers tracking the exact time each email was opened. With the app, you can:
- Track the delivery of sent emails
- View read receipts with accurate information on when the email was opened
- Link openings tracking
- Get automated updates of internal custom fields when the client opens the email or you get a reply
- Add ‘unseen’ and ‘seen’ tags to tickets to create separate views for identifying problem tickets
- Analyze email performance with detailed and downloadable reports
- Use a wide number of app's settings to meet your needs
- Email Tracking is available both in desktop and mobile versions.
Key Features
Track the delivery of sent emails
View read receipts with accurate information on when the email was opened
Benefits
Link openings tracking
Get automated updates of internal custom fields when the client opens the email or you get a reply
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms and App Privacy Policy.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your HelpDesk account.